28 May The importance of happy clients
When in the tourism industry it is the ultimate requirement that one develops a product that is aligned to the visiting guest, and is something that they can not only enjoy, but also learn from, thereby taking home new knowledge gained from their visit to South Africa. Guests under all circumstances have to be told of both the good and the bad things of the country, thereby giving them a balanced view of the country.
A lot of safari operators have always taken a stance regarding the discussion around politics and race relations in the South African context, we at Nhongo Safaris, have always regarded this conversation as important an necessary for firstly people to understand where South Africa has come from, and where the country is currently heading.
We have certainly experienced over the years that the necessity for a well balanced guide, who is firstly very knowledgeable about the bush and wildlife together with environmental interpretation skills, but at the same time, is well up to date with what is going on in the country of South Africa, and the the world, so in order to keep guests concentration and entertained, it is extremely important to have somebody who has a wonderful knowledge of all that is going on.
It takes time to nurture a guide from the time that they start working with you, that you invest the time and content to get them up to a certain level. Once this level has been achieved, what is the tendency to happen, is that the guest or clients, get an overall experience, go home or proceeding further on their holiday with a huge positive outlook on the country, and a client or guest that is happy and does not actually want to leave.
We have been very lucky over the years, to be a balanced safari operator, that have put a lot of time and effort into our staff as a whole, and we continue to reap the benefits of this, as we have received a lot of feedback from our visitors on this subject. Keep up the good work guys, as we are definitely are on the right road.